📦 At Nourae™, your satisfaction is our priority. Every order is carefully processed within 3–5 business days, thoroughly inspected, and securely packaged to ensure it reaches you in perfect condition. We’re committed to making your experience smooth, reliable, and worry-free.

🚚 Shipping usually takes 7–14 business days. We know waiting isn’t fun, so we’re currently working hard to make deliveries even faster. Don’t worry - you’ll get tracking updates along the way, so you can follow your order until it reaches your door.

💌 As soon as your order ships, we’ll send you a confirmation email with a tracking link. That way, you can follow your package every step of the way and know exactly when it’s arriving.

🔔 SEPTEMBER 2025 UPDATE:
Our team has been working super hard, and we've now made it easier than ever to track your order. Just click here, enter your tracking number, and you can check your order status anytime!

🏠 Carriers usually try to deliver twice. To make things easier and avoid any returns, it’s best to have someone available for the first delivery.
If it does get sent back, no stress! We'll work with you to make sure your order finds its way back to you. In some cases, there may be a small re-shipping fee, but we’ll always let you know beforehand so there are no surprises.

📧 Want to change your shipping address? Email us at trynourae@gmail.com within 24 hours (subject line: ADDRESS CHANGE).
Note: after dispatch we can’t make changes, so we recommend double-checking your address at checkout.

💻 If your order arrives damaged, don’t worry - we’ll make it right. Just send us an email at trynourae@gmail.com with your order number and a clear photo of the item and the damage.
Our team will work with you to quickly find the best solution and get things sorted.
Your happiness means a lot to us, and we’ll always do our best to take care of you